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Refund policy

Returns and refunds

In accordance with article L. 221-18 of the French Consumer Code, the consumer who concludes a contract by means of a distance communication medium has a withdrawal period of fourteen (14) days from the date of receipt of the Product in which to cancel the order. It is specified that in the case of an order for several goods delivered separately or in the case of an order for a good made up of multiple batches or parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or batch or the last part. For contracts providing for the regular delivery of goods over a defined period, the period runs from receipt of the first good.

To exercise his right of withdrawal, the Customer shall have fourteen (14) days to inform Laboratoire Eupeptis of his intention to withdraw by sending a letter by post or an e-mail expressing his wish to withdraw.

Eupeptis Laboratory shall immediately send the Customer an acknowledgement of receipt of the withdrawal. The Customer shall then return the Products within fourteen (14) days from the date on which the withdrawal form was sent, together with a copy of the invoice. The costs and risks of returning the Products shall be borne exclusively by the Customer. The Products shall be returned to Laboratoire Eupeptis at the following address DOCK AVENUE RETOUR EUPEPTIS ZA du Mardeloup 42155 POUILLY LES NONAINS. It is specified to the Customer that the cost of returning the Products in the event of retraction shall be borne exclusively by the Customer. Laboratoire Eupeptis undertakes to reimburse the Customer for the price of the order within 14 days of receipt of the Products. In order to be reimbursed, the Products must not have been used, opened or damaged and must be returned intact in their original packaging. The Customer may be held liable in particular in the event of the Product being opened or damaged by the Customer.

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Inulin is a prebiotic fibre naturally present in certain plants such as chicory, garlic, onions and artichokes. Its structure is made up of several units of fructose molecules. It is present in large quantities in chicory root. Once ingested, inulin is not digested by human digestive enzymes. In particular, it has the ability to retain water in the colon, which improves stool hydration and has a positive effect on transit. It also acts as a nutrient for the beneficial bacteria present in the colon, helping to balance the intestinal flora.

Dietary fibres are components found in certain plants, such as fruit, vegetables, cereals, legumes and nuts. They are generally divided into two types: soluble and insoluble fibres, each of which has beneficial effects on health.

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